Skills & Competencies for Rental Coordinator

Rental Coordinator job profile

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JOB SUMMARY for Rental Coordinator

Provides customers with support of all activities throughout the entire rental process and ensures customer satisfaction.

JOB RESPONSIBILITIES for Rental Coordinator

Determines customer needs, quotes for requested services, and prepares approved rental agreements. Maintains records and files, and coordinates billing process.

Rental Coordinator SALARY RANGE

BASE 50%
$50,507
TOTAL 50%
$52,417
Job Level
A02
Job Code
OF13000075
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Rental Coordinator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Rental Coordinator skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Rental Coordinator

1 Job Family Competencies – Customer Retention
Proficiency Level -2
Skill definition-Attracting, retaining, and converting customers into loyal buyers to reduce attrition, increase ROI, and acquire new customers.
Level 1 Behaviors
(General Familiarity)
Explains the impacts of customer retention on client success and revenue growth.
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Level 2 Behaviors
(Light Experience)
Follows standard process in identifying and escalating issues to ensure customer retention.
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Level 3 Behaviors
(Moderate Experience)
Executes customer journey mapping to determine customer perspectives and maximize retention rate.
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Level 4 Behaviors
(Extensive Experience)
Evaluates key opportunities to increase customer retention to build customer referrals and loyalty.
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Level 5 Behaviors
(Mastery)
Establishes customer retention metrics to reflect the percentage of retained customers.
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2 Job Family Competencies – Customer Satisfaction
Proficiency Level -2
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer satisfaction to a business.
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Level 2 Behaviors
(Light Experience)
Identifies and reports issues promptly to ensure quick resolution and customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Negotiates issues directly with the customer to maximize customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Recommends plans to enhance the current process in increasing customer satisfaction efficiencies.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to align our core values with customer service goals.
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3 Rental Coordinator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Rental Coordinator
Proficiency Level - 4
5 Competency for - Rental Coordinator
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Rental Coordinator

1 Core Competencies – Self-Motivation
Proficiency Level -3
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Distinguishes the differences between intrinsic and extrinsic motivators.
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Level 2 Behaviors
(Light Experience)
Gathers additional learning to fulfill a sense of accomplishment and increase self-motivation.
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Level 3 Behaviors
(Moderate Experience)
Develops a high-quality relationship with other motivated people.
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Level 4 Behaviors
(Extensive Experience)
Manages the allocation of career development resources to improve employee motivation and productivity.
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Level 5 Behaviors
(Mastery)
Shares innovative motivation techniques and exercises to boost self-motivation within our business.
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2 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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3 Rental Coordinator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Rental Coordinator
Proficiency Level - 4
5 Competency for - Rental Coordinator
Proficiency Level - 5

Summary of Rental Coordinator skills and competencies

There are 0 hard skills for Rental Coordinator.
10 general skills for Rental Coordinator, Customer Retention, Customer Satisfaction, Cold Calling, etc.
8 soft skills for Rental Coordinator, Self-Motivation, Attention to Detail, Initiative, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Rental Coordinator, he or she needs to be skilled in Self-Motivation, be skilled in Attention to Detail, and be skilled in Initiative.

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